Privacy Policy

Introduction

At Mark Ludlow – Personal Trainer, Nutritionist & Life Coach, your privacy isn’t just a formality; it’s a commitment. We understand how important trust is in our relationship, and that extends to how we handle your personal information. This Privacy Policy outlines how we collect, use and protect the data you share with us when using our services or website.

What Information We Collect

We may collect personal information when you:

• Sign up for our services or make an enquiry
• Engage in communications with us (via phone, email, WhatsApp, etc.)
• Participate in programs, surveys or feedback sessions

This may include:

• Name, contact details (email, phone number)
• Demographic information such as your postcode, preferences and interests
• Details about your health, lifestyle and fitness goals to tailor our programs

How We Use Your Information

We use your information to:

• Provide personalised coaching services and manage bookings
• Deliver tailored advice and support specific to your goals
• Improve our services by understanding your needs and feedback
• Send you updates, advice or promotional content (if you’ve opted in)

We treat your data with care and only use it in ways that benefit you, ensuring everything is kept confidential.

Cookies

To enhance your experience on our website, we use cookies that:

• Remember your preferences to make your visits smoother
• Provide insights into how users interact with our content, allowing us to improve

Cookies are small files stored on your device. You can control your cookie settings through your browser.

How We Protect Your Information

As your coach, I take your privacy seriously. In addition to providing personalised support, I also ensure your data is protected through:

• Secure communication channels (SSL encryption)
• Restricted access to sensitive data (only key personnel involved in coaching)
• Regular reviews of security practices

Your trust is essential to me, and safeguarding your information is part of my commitment to your long-term success.

Data Protection & ICO Registration

Mark Ludlow – Personal Trainer, Nutritionist & Life Coach is registered with the Information Commissioner’s Office (ICO) in the UK, demonstrating our commitment to handling your personal data responsibly and in compliance with data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our ICO registration number is ZB866723. You can verify our registration on the ICO website.

We collect, store, and process personal data in accordance with ICO guidelines to ensure your information is kept secure, used appropriately and only retained for as long as necessary. If you have any questions about how we handle your data, or if you wish to exercise your rights under data protection law, please contact us at markludlowpt@gmail.com.

Third-Party Sharing

Your information will never be shared with third parties without your consent, except in these instances:

• When required by law
• When processing payments through secure third-party platforms (e.g., Stripe, PayPal)
• With trusted service providers that assist in delivering parts of our service (e.g., scheduling software)

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections or deletions where necessary
• Withdraw your consent for specific uses of your information at any time

To exercise your rights or if you have any concerns, reach out to us directly at markludlowpt@gmail.com.