Terms and Conditions

Introduction

These terms govern your use of Mark Ludlow – Personal Trainer, Nutritionist & Life Coach services and website. By engaging with our services, you agree to these terms, which are designed to ensure a transparent, supportive and results-driven experience.

Services Provided

As your coach, I provide personalised coaching programs encompassing nutrition, fitness, and mindset/lifestyle support. These services are tailored to you based on our initial consultations and ongoing discussions.

Booking and Payments

• Clients must first schedule a Free 30-minute Discovery Call to discuss service options.
• Following the Discovery Call, a Strategy Session will be scheduled, during which the client will select a 4-week program that best suits their needs.
• The payment for the selected 4-week program will be made via a secure Stripe payment link. Once the payment has been processed, the client’s card details will be securely stored by Stripe for recurring payments, unless the client chooses to opt out.
• Payments will continue to be automatically charged every 4 weeks via Stripe until the client cancels or requests a change in their program.
• Clients are required to provide at least 24 hours’ notice to cancel or make changes to their program.
• In the event that the required notice is not provided, the client will be automatically enrolled in the current program for an additional 4-week period, with the associated fees charged accordingly.

Refund Policy

Refunds for completed 4-week programs will not be offered, as coaching is a collaborative process. Once a 4-week program has commenced, no refunds will be provided for any remaining time within the program period. Cancellations or changes must be made before the start of a new 4-week cycle to avoid being charged for the next cycle. Pro-rata refunds are not available for mid-program cancellations.

Use of Website

When using my website, you agree not to:

• Engage in unlawful activities (e.g., hacking, spamming)
• Misuse the content or intellectual property found on the site

We reserve the right to terminate your access if these terms are breached.

Limitation of Liability

While I strive to ensure you achieve the best possible results, individual outcomes may vary. I cannot guarantee specific results, and any liability for indirect or consequential losses arising from the use of my services or website is excluded.